Refund policy

ELVANNA

30-Day Refund Policy

1. Introduction

At Elvanna, customer satisfaction is our highest priority. We stand behind the quality of our products and are committed to ensuring that every customer has a positive experience. This Refund Policy outlines the terms and conditions under which customers may be eligible for a refund on their purchases. Please read this policy carefully to understand your rights and our procedures.

2. Important Notice: Refunds Only — No Returns

Please note that Elvanna does not accept product returns under any circumstances. Once a product has been shipped and delivered to you, it cannot be sent back to us. Our policy is strictly limited to monetary refunds for eligible purchases. This policy exists to maintain the integrity and quality of our products for all customers.

3. Refund Eligibility

To qualify for a refund, your request must meet the following criteria:

30-Day Window: Refund requests must be submitted within thirty (30) calendar days from the date of purchase. The date of purchase is defined as the date on which your payment was successfully processed. Any requests submitted after this 30-day period will not be considered for a refund.

Proof of Purchase: You must provide valid proof of purchase, such as an order confirmation email, receipt, or transaction ID associated with your Elvanna order.

Valid Reason: Refunds are issued for legitimate concerns including, but not limited to: products that arrived damaged or defective, products that are significantly different from their description, orders that were never received (after reasonable delivery timeframes), and duplicate charges or billing errors.

4. Non-Refundable Situations

The following situations do not qualify for a refund:

Requests submitted after the 30-day refund window has expired.

Change of mind or buyer’s remorse after the product has been delivered.

Products that have been used, altered, or damaged by the customer after delivery.

Products purchased from unauthorized third-party sellers or resellers.

Promotional items, gift cards, or products marked as final sale.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

Step 1: Send an email to elvanna.info@gmail.com with the subject line “Refund Request — [Your Order Number].”

Step 2: In your email, include your full name, order number, date of purchase, and a detailed explanation of the reason for your refund request.

Step 3: If applicable, attach supporting documentation such as photographs of damaged or defective products, screenshots of discrepancies, or any other relevant evidence.

Step 4: Our customer service team will review your request and respond within 3–5 business days with a decision or a request for additional information.

6. Refund Processing

Once your refund request has been approved:

Processing Time: Approved refunds will be processed within 7–10 business days from the date of approval.

Refund Method: Refunds will be credited to the original payment method used at the time of purchase. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Refund Amount: The refund amount will include the cost of the product(s). Original shipping fees are non-refundable unless the refund is due to an error on our part or a defective product.

7. Damaged or Defective Products

If you receive a product that is damaged during shipping or is defective upon arrival, please contact us immediately at elvanna.info@gmail.com. We take these matters seriously and will work with you to resolve the issue promptly. Please include photographs of the damage or defect along with your order details. In cases of confirmed damage or defect, we will issue a full refund, including any applicable shipping charges.

8. Orders Not Received

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the issue. We will work with the shipping carrier to locate your package. If the package is confirmed lost, we will issue a full refund. Please allow reasonable time for delivery based on your location and selected shipping method before filing a non-receipt claim.

9. Policy Modifications

Elvanna reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or need assistance regarding our Refund Policy, please do not hesitate to reach out to our customer support team:

Email: elvanna.info@gmail.com

We are committed to responding to all inquiries within 3–5 business days.

Thank you for choosing Elvanna.

We value your trust and appreciate your business.